Refund policy

REFUND & CANCELLATION POLICY

Every Hunters' Road calendar is built by hand, to order. We don't keep stock sitting on a shelf. Your box is made specifically for you after you order, which is why our policy works a little differently from a regular store.

1. CANCELLATIONS
- Within 24 hours of ordering: cancel for a full refund. Just email us at support@spnblades.com with your order number.
- After 24 hours: production has started, materials are cut and reserved for your box. You can still cancel until your order ships, but a 20% production fee will be deducted from your refund.
- Once your order has shipped: it can no longer be cancelled.

2. RETURNS
Because each calendar is made to order, we do not accept returns or offer refunds for change of mind, gifts that weren't wanted, or orders placed too late for a specific date.

3. DAMAGED, DEFECTIVE OR WRONG ITEMS
If your calendar arrives damaged, is defective, or is not what you ordered, we will make it right, free of charge.
- Contact us within 7 days of delivery at support@spnblade.com
- Include your order number and clear photos of the problem and the packaging.
- We will send a replacement or, if a replacement isn't possible, issue a full refund. You do not need to send the damaged item back unless we ask.

4. WHAT DOESN'T COUNT AS A DEFECT
- The surprise items inside each door are part of a mystery selection and vary from box to box. Not liking a specific item is not a defect.
- Small variations in color, print and finish come from the handmade process and are not defects.
- Delays caused by carriers or customs (see our Shipping Policy).

5. REFUND PROCESSING
Approved refunds are issued to the original payment method within 5–10 business days. Your bank may take a few extra days to show it.

6. CHARGEBACKS
If something's wrong, please email us first. We answer every message and fix genuine problems fast. Filing a chargeback without contacting us first will delay any resolution.

Questions? support@spnblades.com