Shipping policy

SHIPPING POLICY

1. PRODUCTION TIME
Every calendar is built by hand after you order. Please allow 4–6 weeks for production before your order ships. This is not a warehouse item and it is not shipped the next day.

2. CHRISTMAS CUTOFF
Order by October 15 for delivery before December 1. Orders placed after this date are not guaranteed to arrive before December. We show this date clearly on every product page and at checkout, so please plan ahead.

3. SHIPPING COST & TRACKING
Shipping is free worldwide on every order. Every package is sent tracked. You'll receive your tracking number by email as soon as your order ships.

4. DELIVERY TIMES (after shipping)
- United States / Canada: 7–14 business days
- United Kingdom / Europe: 7–14 business days
- Australia / rest of world: 10–20 business days
These are estimates from the carrier and not guaranteed.

5. CUSTOMS, DUTIES & TAXES
Some countries charge import duties or taxes. These are the responsibility of the customer and are not included in your order price. We cannot control or refund these charges.

6. DELAYS
Once your order has left us, delivery is in the hands of the carrier. We are not responsible for delays caused by carriers, customs, weather or holiday volume, and these delays are not grounds for a refund. If your tracking hasn't updated for 15 business days, email us and we'll open an investigation with the carrier.

7. LOST PACKAGES
If tracking shows your package as lost, contact us within 30 days of the expected delivery date. Once the carrier confirms it lost, we'll send a replacement.

8. WRONG ADDRESS
Please double-check your shipping address at checkout. We are not responsible for orders sent to an incorrect address entered by the customer. Re-shipping costs for these orders are paid by the customer.

9. "DELIVERED" BUT NOT RECEIVED
If tracking says delivered but you can't find it, check with neighbors and your local post office first, then email us within 7 days. We'll help file a claim with the carrier, but we can't replace packages confirmed delivered to the correct address.

Questions? support@spnblades.com